Ticketing

  • Your business needs a customer service ticketing system
  • Delivering consistently great customer service is difficult, but the right ticketing systems makes it achievable.
  • Omnichat helpdesk ticketing organizes, prioritizes, and consolidates support requests from all messaging channels.
  • This enables organizations to quickly assign enquiries to the most relevant agent, provide context to customer interactions, track enquiries from customers and resolve them.
  • The system also provides a shared inbox which helps support staff coordinate their efforts.
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