- Support agents often need input from other internal teams to resolve an issue. However, unless a request is visible to all the internal teams, agents lose a lot of time in back-and-forth communications. All context is lost, resolution is delayed and service quality suffers.
- Omnichat fuels teamwork and efficiency with a suite of powerful collaboration features that help teams work efficiently to provide better customer support experiences. Agents can loop in teammates for discussions right inside tickets and retain visibility into tickets even if another team is currently working on it. Teams can also split the tasks involved and work on them in parallel.